Privacy Policy

Also applicable to hospitalitywifi.net and streaminghospitality.com

Hospitality Technologies, LLC – Privacy Policy
Last updated: January 5, 2026

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Hospitality Technologies, LLC ("Hospitality Technologies," "we," "us") respects your privacy. This Privacy Policy explains how we collect, use, and share information when you use our guest messaging services (the "Service"), including when you scan a QR code at a participating hotel and communicate by SMS or WhatsApp. This policy applies to services operated under the Hospitality Technologies, Hospitality WiFi International, and Streaming Hospitality brands.

Information We Collect

We may collect:

 

• Contact information: phone number for SMS, WhatsApp identifier and chat metadata for WhatsApp

• Message content: messages sent and received through the Service

• Hotel context: the hotel specific page used and associated property identifier

• Technical data: IP address, device type, browser information, and timestamps where available

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How We Use Information

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We use information to:

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• Provide and operate the Service, including responding to guest requests

• Improve reliability, quality, and user experience

• Maintain security, prevent abuse, and enforce policies

• Comply with legal and regulatory obligations

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How We Share Information

We may share information with:

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• Service providers that help deliver and operate the Service, including communications platform providers such as Twilio

• Participating hotel properties as necessary to address guest requests

• Legal and safety authorities when required to comply with law or protect rights and safety

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We do not sell personal information.

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Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on hotel program requirements and applicable laws.

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Your Choices

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• Opt out of SMS by replying STOP

• Opt out of WhatsApp by sending STOP or discontinuing the chat

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You may also contact us to request access to or deletion of your information, subject to legal and operational requirements.

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Security

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We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure.

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Children’s Privacy

The Service is not intended for children under 13, or the applicable age in your jurisdiction. We do not knowingly collect personal information from children.

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Changes to This Policy

We may update this Privacy Policy periodically. The Last updated date reflects the most recent revision.

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Contact Us

Hospitality Technologies, LLC
520 E Montford Ave., Ada, OH 45810
Email: info@hospitalitytechnologies.com

Phone: 866-779-1215